How damaged produce, pantry returns and refunds work on this demo storefront.
Updated 2 September 2026
Sample copy for the demo storefront — publish your own policy from the dashboard's Content Management before going live.
If something arrives damaged or below standard, open the order in your account, tap the item and choose Report an issue. In the demo story, fresh items are refunded instantly — no photos, no phone calls, nothing to send back.
Unopened pantry items can be sent back within 30 days of delivery. Use the same Report an issue path; a driver collects on a later slot or you drop the item at a hub.
Refunds go back to the original payment method within three business days. Grovia credit, if you choose it, is applied to the account immediately.
Cash-on-delivery refunds are issued as store credit on this demo unless you ask support to send a bank transfer.
You can cancel until the order enters packing, usually around 45 minutes after checkout. After packing, treat it as a return instead.